![]() ![]() ![]() Are you effing serious?!? Today, I tried again with IT Support to have them tell me that there is KNOWN BUG in their system and they are working on it, and “in the mean time, I can charge a flat rate shipping of $10 to solve the problem”. I submitted a complaint with the Better Business Bureau to which they replied that they “could not replicate my problem” as if there’s nothing wrong, and that in order for those shipping methods to be an option for my customers, I need to have them selected. Because of this, my customers are being charged a MINIMUM of $10 for shipping for a less than ONE OUNCE package which I definitely am not paying for and neither are my customers, therefore I have lost nearly all business for going on three weeks now. I tried numerous times with other employees to get help, where I was hung up on, met with the same stupidity as prior calls with the same excuses, the supervisors were all the same, making these excuses that USPS doesn’t ship to the addresses I’m trying to use USPS First class and that’s why it’s not giving my customers (ANYONE) that shipping option. Then, since they tried everything that I as the customer could and did do on my end, and NOTHING as far as coding, APIs or anything IT goes, I was told to call USPS and fix it myself. ![]() I confirmed with USPS and the only thing that changed was they added the word “Advantage” to their Ground shipping and I was assured that it literally affects NOTHING. Since then, their IT people have told me that USPS doesn’t ship to those locations (any because we/I/they tried addresses I shipped to the day it worked and literally any address I could find), they told me that USPS made some big update and changed the names of their shipping methods and didn’t inform them and I have to wait for them to do this update. It only worked correctly the first day I launched my site. Original Review: I have had an issue with all of the shipping methods I have selected for my customers to choose from not being available for my customers to select at check out not showing up at check out for going on three weeks now. My advice to you is conduct your business elsewhere, life is too short to deal with this arrogant company. We are worried that if we dispute the processing fee they will pull the plug on our website, which has a million page views in just 8 months. However this company is just a shadow of what it used to be, and is typical of a wall street owned, huge company that will crush small businesses into compliance. We have been in business for more than 35 years with over $1B in revenue, and the reason we hosted this newer venture with GoDaddy is because of the founder/entrepreneur of this company and his amazing story. We have responded twice to 3 emails from GoDaddy, and they have never responded back. After more than 2 hours on multiple phone calls with their offshore based unintelligible customer service department, we are told that all payment disputes must be handled via email. This is $20,000 that we have never had in our possession. We were immediately notified by GoDaddy that the $20,000 dispute would be deducted from our bank account. ![]()
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